Terms and Conditions
The online website www.theagilethinkers.com is governed according to the terms and conditions set forth herein, which the Customer undertakes to comply with.
Agile Thinkers may, at any time, change all or part of the terms and conditions set forth herein.
Thank you for considering Agile Thinkers to support you with your Learning & Development requirement. The following document contains some useful information about our course booking process along with our terms and conditions.
We recommend reading this document as it outlines the process and conditions that apply to all scheduled events and govern your relationship with Agile Thinkers.
If you have any questions regarding the information detailed in this document please contact our Training Team ([email protected]).
Ownership of the website
VAT: 510 123 970
Phone Number: +351 215 915 719
Email: [email protected]
You may instruct us to make a course registration in the following ways:
• Completing and submitting a course registration form via our website/Eventbrite/Workshop Butler
• Completing an offline course booking form & supplying a Purchase Order to our training team
By completing and submitting a registration form or purchase order to our training team you agree to comply with our terms and conditions, which you should read before making a booking.
WHAT’S INCLUDED IN YOUR REGISTRATION
Your registration includes any relevant training documentation. Lunch and coffee breaks during the physical courses will be available. Accommodation or transport costs are not included.
You can view a detailed list of what you’ll receive for your course on our website or within your course joining instructions.
On occasion we may have to send you course materials in advance of the course. These materials will only be sent once full payment has been received. Any delay in sending these materials due to the non-payment of your course fees is your responsibility.
ATENDANCE AND COURSE CERTIFICATION
Yes, you will get an Agile Thinkers certificate of attendance at the end of each course. In case of certified courses, you will also be getting official certificate according to the course you choose from several global entities (Kanban University, ICAgile, Scaled Agile, Scrum Alliance, etc).
If we are talking about certified courses, yes you do. If you fail to attend the full hours of the certified courses, the trainer will not be able to certify you. Regarding the non-certified courses, we strongly recommend you don’t lose any of the training hours so you don’t compromise your learning. If you miss more than 20% of the time of the non–certified courses, you will not be able to issue your certificate of attendance.
Most of our courses are in English. We strongly recommend you have a good English level of understanding. In case there is a foreign student in the class the course will be fully in English language. If this is an issue for you, please give us a call. We also have portuguese trainers available.
In case you are attending a course online please make sure your computer allows access to zoom and Mural. Also make sure you have a good internet sign and a peaceful place to attend the training.
PAYING FOR YOUR COURSE
INDIVIDUAL AND FOREIGN CUSTOMERS REGISTRATION
Payment for your training can be made via Credit/Debit card or Bank Transfer.
Please make sure you provide all the correct billing information at the time of the registration. We will need your fiscal name, fiscal/VAT number and address.
We require full payment of your course fees in advance of your training. This will usually be required 7 working days prior to your course start date. However, where a course is in high demand we may contact you to request payment sooner.
Your course registration[s] is only confirmed on receipt of full payment of the fees due. Until this time your course place is considered by us as provisional and can be cancelled or transferred at any time. It is your responsibility to ensure course fees are paid ahead of your training. We reserve the right to withhold exam registration and membership to the course certifying body until full payment is received.
LOCAL CORPORATE CUSTOMERS
In 30 days. Please make sure you provide all the correct billing information at the time of the registration. We will need your fiscal name, fiscal/VAT number and address. If you need to have a PO (purchase order number) in the invoice please make sure you send us one to [email protected].
CANCELATION AND REFUND POLICY
Refund orders are accepted up to 30 consecutive days after the purchase. If the purchase was made less than 30 days from the date of the service, there will be no refund. If Eventbrite and/or PayPal fees were charged, those costs will be deducted from the refund amount.
Only refund requests sent to the email [email protected] will be accepted for approval. If your refund request is due to a compelling reason, contact us to see how we can help you.
If an event or training course is canceled or postponed by Agile Thinkers’ decision, we will tell you as soon as possible. When contacting you, we will provide you with the details of options available. Options will include the same event or training course in a different date, a different course from Agile Thinkers’ training portfolio or a full refund of your pre-paid fees.
Agile Thinkers reserves the right not to accept the order, informing the Customer, if Agile Thinkers considers that there is misconduct on the part of the buyer or an inconsistency in the registered personal data.
We make every effort to ensure that the information presented is free of typographical errors and, whenever they occur, we will proceed as soon as possible to correct them.
In the event of a dispute, the consumer may resort to an alternative dispute resolution entity:
CNIACC – National Center for information and arbitration of consumer conflicts’, with the following contacts: faculty of law, universidade nova de lisboa, campolide campus, 1099 – 032 lisbon – www.arbitragemdeconsumo.org;
More information on ‘consumer portal’ – www.consumidor.pt
When filling the form to be contacted, a registration form or have content access in this website, the Customer will be asked to enter necessary elements to future contacts that prove necessary to be established, in order to ensure the best customer service.
The Client guarantees that the personal data provided is true and accurate.
In the case of certified courses, the customer will be asked to give his consent to share his contacts with other entities that are involved in the certification process. Without this consent The Agile Thinkers won’t be able to send the information necessary to complete the customers certification process.
The services provided by Agile Thinkers will always respect the provisions of the Personal Data Protection Law – Law No. 67/98, of 26 October, so that the personal data provided by Customers are collected by Agile Thinkers for the sole purpose of communication with Customers, statistical analysis and direct marketing actions, assuming the commitment of privacy and security in the treatment of the personal data of each Customer.
The Client expressly authorizes Agile Thinkers to send information about products and services that may be of interest to him, using his personal data for direct marketing purposes. At any time, the Client may request access, rectification and cancellation of his data, using the following contact [email protected].
All texts and images reproduced or represented on the website www.theagilethinkers.com are the exclusive property of Agile Thinkers and, therefore, strictly reserved to Agile Thinkers and protected under the terms of copyright as well as intellectual property rights, in relation to third parties.
Any reproduction or total or partial representation of the site www.theagilethinkers.com or all or part of the elements included in it is strictly prohibited.
The corporate names, brands and distinctive signs reproduced on the website www.theagilethinkers.com are protected under the terms of the legal provisions applicable to industrial property. The reproduction or representation of all or part of any distinctive signs is strictly prohibited.
Please let us know if you have any access or support requirements when attending your training by contacting our training by email [email protected].
If you have any reason to complain or experience any problems with your training arrangements, before, during or after the course, you must immediately inform our training team.
All material supplied by us remains the copyright of Agile Thinkers and no copies may be made without prior agreement.
Revised January 2021