The Covid-19 crisis made it obvious we are at risk if we don’t manage our dependencies to our suppliers and partners along the whole supply chain. They are an essential part of our value stream/s we n...

“ Practical men who believe themselves to be quite exempt from any intellectual influence, are usually the slaves of some defunct economist. ” ― John Maynard Keynes, The General Theory of Employment, ...

A salient fact about management is the lack of clarity as to what it is. The monumental quantity of writing on the topic is vitiated by the lack of agreement as to what is being discussed. The conflic...

The utilization of management tools, ideas and frameworks has a strange cyclicality to it. The boss reads another book and suddenly we’re all required to calculate Net Promoter Scores! It’s worth taki...

Life is complex: an ever-changing tangle of joy and pain, failure and success, beauty and despair. Sometimes it sucks, like watching your mother fade away into dementia, or losing a beloved dog. Somet...

One of the most common questions I get about Nullables is, “How is that any different than a mock?” The short answer is that Nullables result in sociable, state-based tests, and mocks (and spies) resu...

The GROW Model has, time and again, proven its effectiveness; it is great at driving specific results leading to major breakthroughs. So if you want to: Learn about the GROW model and its benefits; Le...

Hey there, coach! Are you tired of feeling like your coaching notes are all over the place? Or maybe you’re struggling to get a good read on your clients during sessions. Don’t sweat it – we’ve been t...

Meetings can either be opportunities to share ideas, discuss challenges and define action plans, or they can end up as unproductive time wasters. Unfortunately, managers are often the major contributo...

Leadership is about change, but what is a leader to do when faced with ubiquitous resistance? Resistance to change manifests itself in many ways, from foot-dragging and inertia to petty sabotage to ou...

In the face of rapid, disruptive change, companies are realizing that managers can’t be expected to have all the answers and that command-and-control leadership is no longer viable. As a result, many ...

Amazon CEO Jeff Bezos; General Stan McChrystal; Former SRI CEO Curt Carlson Executives often ask for advice on designing the structure for a customer-centric organization. Yet this is the wrong questi...