Amazon CEO Jeff Bezos; General Stan McChrystal; Former SRI CEO Curt Carlson Executives often ask for advice on designing the structure for a customer-centric organization. Yet this is the wrong questi...

Back in the “olden days” of 2005, it was obvious that a firm needed to choose between two types of business architecture, as business guru Geoffrey Moore explained in his famous 2005 article in Harvar...

Figure 1: A Manifesto for Management in the Digital Age What used to work, doesn’t any more. The complexity and the pace of change of the digital age are so different from the industrial-era that gene...

The practice of business strategy is unrecognizable from what it was just a few years ago. Today, strategy at its best has become a digital-decoding, direction-setting, business model transforming, de...

As the challenge of re-imagining the concept of management re-emerges , it is instructive to learn from the 2008 ‘Moonshots For Management’ —a group of 25 management scholars and senior executives, le...

The World Agility Forum is a conference like no other. It is a conference about re-imagining the very concept of management for the digital age. Management that was successful in the 20th century is o...

Over the last two decades, the sad truth is that management has failed to advance as a discipline. Earlier articles in this series, here and here , showed how well-intended efforts to reform individua...

Let’s face it. The age of agile has not arrived. The twenty-year effort to persuade large corporations to become Agile enterprises has largely failed. We need a new approach. Instead of trying to pers...

Asking what your digital strategy is today is a lot like asking what your electricity strategy was at the turn of the last century. Seems absurd. Yet both questions reflect how a shift in an underlyin...

Figure 1: The four main types of corporate purpose Despite capitalism’s two-century track record of improving most people’s lives on every major material indicator , capitalism now faces “ a crisis of...

“We should seize this moment to ensure that stakeholder capitalism remains the new dominant model.” - Klaus Schwab, Founder and Executive Chairman, World Economic Forum Stakeholder capitalism—the noti...

The idea that serving customers might comprise an inspiring life-purpose strikes some observers as absurd. As one reader tweeted in response to one of my recent articles , “In my experience, people ne...