The idea that serving customers might comprise an inspiring life-purpose strikes some observers as absurd. As one reader tweeted in response to one of my recent articles , “In my experience, people ne...

We live in an age of competing economic narratives. After the Federal Reserve cut interest rates by a quarter of a point this afternoon, President Trump tweeted: Jay Powell and the Federal Reserve Fai...

As books like Dignity In The Digital Age (Simon Schuster) 2022) by Congressman Ro Khanna begin to appear, as talk of “the digital age” becomes commonplace, and as executives grapple with “digital disr...

If you don’t work on important problems, you won’t achieve important results. The Need Do you work in a customer-focused enterprise? Does everyone understand the fundamentals of value creation – a cor...

Why are most firms are having such problems with their digital transformations? While many have realized that their future lies in digital, most have yet to grasp that a digital transformation require...

Today’s complex business environment calls for a new approach to leadership with four new roles: visionary, architect, coach and catalyst. As we’ve discussed extensively, agile organizations operate i...